Product Support & Warranty
Our Commitment to Quality
At Headays, we want every product you receive to meet the quality and presentation standards described in our store.
Our products are selected and prepared for shipment with care. If your product arrives damaged, defective, incorrect, incomplete, or develops a qualifying manufacturing or structural issue during the applicable warranty period, our customer support team will review the issue and provide an appropriate solution in accordance with this Product Support & Warranty Policy and applicable consumer law.
90-Day Limited Warranty
Most eligible Headays products are covered by a 90-day limited warranty beginning on the date of confirmed delivery, unless otherwise stated on the applicable product page.
The warranty applies to eligible manufacturing defects, defects in materials or workmanship, and qualifying structural issues that arise during normal and intended use.
Depending on the nature of the issue, product availability, and the circumstances of the claim, an approved warranty claim may result in:
• A replacement product
• A replacement component, where appropriate and available
• A refund
• Store credit, where agreed with the customer
• Another appropriate remedy
The specific remedy will depend on the nature of the issue, product availability, applicable consumer law, and the circumstances of the claim.
What Is Covered
Subject to the terms and exclusions in this policy, the limited warranty may cover:
Manufacturing Defects
Defects in materials or workmanship that affect the normal intended use, function, or structure of the product.
Stitching, Seam, Strap, Waistband, or Structural Issues
For eligible yoga apparel, unexpected failure of stitching, seams, straps, elastic sections, waistbands, hems, closures, or similar structural components during normal and intended use.
Structural Defects
Problems with the construction or structural integrity of the product that are not caused by accidental damage, misuse, excessive force, improper care, improper washing, or unauthorized modification.
Products Damaged on Arrival
Products that arrive damaged, torn, defective, incomplete, or otherwise unusable because of shipping, handling, fulfillment, or another issue not caused by the customer.
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate remedy at no additional cost to the customer where the issue is confirmed to be our responsibility.
What Is Not Covered
Unless otherwise required by applicable law, the limited warranty does not cover damage or issues caused by:
• Accidental damage, tearing, snagging, or other impacts
• Misuse or use outside the product's intended purpose
• Improper handling or storage
• Excessive pulling, stretching, or force
• Exposure to excessive moisture, heat, chemicals, cleaning agents, or unsuitable environments
• Normal wear and tear
• Cosmetic changes resulting from normal use
• Fading, discoloration, pilling, surface wear, or fabric changes caused by use or improper care
• Unauthorized repairs, modifications, or alterations
• Improper washing, drying, cleaning, or maintenance
• Loss or theft
• Customer-caused damage
• Damage occurring after the applicable warranty period
Minor variations in colour, fabric texture, stitching, edge finishing, surface appearance, or other cosmetic characteristics are generally not considered defects when they do not materially affect the normal use or structural integrity of the product.
Nothing in this section limits any consumer rights that cannot legally be excluded.
Damaged, Defective, Incorrect, or Incomplete Items
Please inspect your order promptly after delivery.
If your product arrives:
• Damaged
• Torn or visibly affected
• Defective
• Incorrect
• Incomplete
• Missing components or accessories
• Materially different from the product description
please contact us at:
as soon as reasonably possible.
To help us review the issue, please provide:
• Your order number
• Product name
• A brief description of the issue
• Clear photographs of the product
• A short video demonstrating the issue where relevant
• Photographs of the inner or outer packaging where relevant
• A photograph of the shipping label where available
Please keep the affected product and packaging until our customer support team has reviewed your request.
If Headays confirms that the item arrived damaged, defective, incorrect, incomplete, or materially different from its product description, we will provide an appropriate replacement, refund, return solution, or other remedy at no additional cost to the customer.
If a physical return is required because of a confirmed defect or an error on our part, we will provide a prepaid return label where available or reimburse reasonable return shipping costs in accordance with the instructions provided by our customer support team.
Please do not independently purchase expensive international return shipping before receiving return instructions from us.
How to Make a Warranty Claim
To submit a warranty claim, contact our customer support team at:
Please include:
• Your order number
• The email address used to place the order
• Product name
• A description of the issue
• Supporting photographs or videos where relevant
Our customer support team aims to respond to warranty enquiries within 24–48 hours.
In some cases, we may request additional photographs, videos, product information, packaging information, or reasonable troubleshooting details to help determine the nature of the issue.
You are not required to continue using a product that appears damaged, torn, structurally compromised, or otherwise unsuitable for continued use.
Warranty Review
Warranty claims are reviewed based on the individual circumstances of the issue.
During our review, we may consider:
• The nature of the reported issue
• The date of confirmed delivery
• Product condition
• How the product was used
• Photographs or videos provided
• Whether the issue is consistent with a manufacturing or structural defect
• Whether customer-caused damage, misuse, improper washing, or improper care contributed to the issue
• Applicable consumer protection requirements
Submitting a warranty claim does not automatically mean that the claim has been approved.
Once the claim has been reviewed, our customer support team will communicate the available resolution.
Replacement Products
If a replacement is approved, we will make reasonable efforts to provide the same product or variation originally purchased.
If the original product is unavailable, we may offer:
• A comparable replacement
• An alternative product, where agreed with the customer
• A refund
• Store credit, where agreed with the customer
• Another appropriate solution
Replacement options may vary depending on inventory availability.
Where a replacement is provided because of a confirmed manufacturing defect, damaged-on-arrival item, incorrect item, or other error on our part, reasonable replacement shipping costs will not be charged to the customer.
Refunds for Approved Warranty Claims
Not every approved warranty claim will necessarily result in a refund. Depending on the circumstances, another appropriate remedy such as replacement may be offered.
Where a refund is approved, it will be issued to the original payment method within 5–10 business days after the refund is approved.
After Headays issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
These additional processing times are controlled by the relevant financial institution or payment provider.
For additional information about refunds, returns, and refund eligibility, please review our Return & Refund Policy.
Returns and Warranty Are Different
Our Return & Refund Policy applies to eligible return requests made within the applicable return period, including certain preference-based returns.
Our 90-Day Limited Warranty applies primarily to qualifying manufacturing defects, structural defects, and other eligible product issues covered by this policy.
For example:
• A change-of-mind return is generally handled under our Return & Refund Policy.
• A confirmed manufacturing defect occurring during the applicable warranty period may be handled under this Product Support & Warranty Policy.
• A product that arrives damaged, incorrect, incomplete, or defective may be eligible for a remedy under our Return & Refund Policy, this Product Support & Warranty Policy, or applicable consumer law.
Nothing in this policy reduces any rights available under applicable law.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photographs before opening it where reasonably possible.
If the product inside is damaged, please provide photographs of:
• The outer packaging
• The shipping label where available
• The internal protective packaging
• The damaged product
A short video may also be helpful for structural or functional issues involving stitching, seams, straps, elastic sections, waistbands, hems, closures, or other apparel components.
This information helps us review your request more efficiently.
Failure to photograph the shipping package does not automatically prevent a valid claim where other evidence reasonably demonstrates the issue.
Product Care
To help keep your product in good condition:
• Follow any care instructions provided with the product
• Use the product only for its intended purpose
• Handle fabric, seams, straps, elastic sections, waistbands, hems, and closures carefully
• Avoid unnecessary pulling, snagging, stretching, or excessive force
• Avoid excessive exposure to heat, harsh chemicals, cleaning agents, or unsuitable environments unless the product is specifically designed for such exposure
• Wash and dry the product using methods appropriate for the specific item
• Store the product clean and dry when not in use
• Do not make unauthorized repairs or modifications
Damage resulting from misuse, improper handling, improper washing, improper cleaning, or failure to follow reasonable care instructions may not qualify for warranty coverage where permitted by applicable law.
Consumer Rights
This limited warranty is provided in addition to, and does not replace, any rights you may have under applicable consumer protection laws.
Depending on your country, state, province, or region, you may have additional statutory rights relating to:
• Defective products
• Product conformity
• Damaged products
• Repairs
• Replacements
• Refunds
• Other remedies
Nothing in this policy is intended to exclude, waive, or restrict rights that cannot legally be excluded or restricted.
Where applicable consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.
Contact Us
If you have questions about a product, warranty coverage, or an existing warranty claim, please contact us:
Brand:
Headays
Website:
headays.com
Legal Entity:
Suzhou Junjiejia Trading Co., Ltd.
Registered Address:
Unit 221, 4th Floor, Building 3, Zone B, Shimao Canal City,
No. 1155 Baodai West Road, Gusu District,
Suzhou City, Jiangsu Province, China
Unified Social Credit Code:
91320508MAEFM9MW2U
Customer Support Email:
service@headays.com
For order-related enquiries, please include your order number and the email address used at checkout.
Our customer support team aims to respond to enquiries within 24–48 hours.
Please do not send complete credit card information, CVV/security codes, or account passwords by email.
headays.com is owned and operated by Suzhou Junjiejia Trading Co., Ltd.